Refund & Return Policy

Returns and Refunds

Farmdoor products are food items. For safety and hygiene reasons required under food regulations, we cannot accept returns of opened or unsealed spice pouches.

Damaged, Defective, or Wrong Items

If your order arrives damaged, leaking, past its expiry date, or you receive the wrong item, we will replace it or refund you in full, including shipping. Write to us through our contact page within 48 hours of delivery with your order number and a photo of the item and packaging. Replacements dispatch within 2 business days of confirmation, no need to return the damaged item.

Unopened Products

Unopened pouches with seals intact may be returned within 7 days of delivery for a refund of the product price. Return shipping is borne by the customer unless the return is due to our error. Once we receive and inspect the item, refunds are issued to the original payment method within 5 to 7 business days.

Non-Returnable

Opened pouches, products purchased on clearance, and items damaged after delivery due to improper storage are not eligible for return.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Once dispatched, the return policy above applies.

Questions about a return? Reach us through the contact page and a real person will sort it out.